Frequently Asked Questions
FAQ For Users
Who can use craft candy?
Craft Candy is free for anyone to use. We’re here as your one stop craft resource. We aim to list craft workshops, markets, clubs and local stockists and if you can’t find what you are looking for, ask us via email, Twitter, or post a comment on Facebook or Google+. Don’t be shy, we love to talk.
How do I get featured as a Craft Candy guest blogger?
Our blog page is a great platform for bloggers to feature an interesting story, article or tutorial. The blog will help to promote you and your work, driving audiences and increasing readership to your blog or website. We are open to ideas, anything from a recipe, tutorial, interview or an article about a local event
Please email your blog idea/ proposal to firstname.lastname@example.org and we’ll be in touch.
How do I book a space onto a workshop?
Go to the page of the workshop you would like to book onto and click the ‘Buy’ button. The buy button takes you directly to the website of the company who is running the workshop, enabling you to book directly with them.
How can I share the workshop or event information with my friends?
Easy, each workshop page has a series of social media buttons on the page, pick the button you need and start sharing online.
You don’t list what I’m looking for, what should I do next?
Definitely get in touch with us. Just because it’s not on the website, doesn’t mean we can’t help you find the answer you’re looking for. Tweet us, leave a comment on Facebook or Google+ or email us if it is more personal; email@example.com
I’m looking for a stockist of craft goodies, where do I go?
We have a growing list of stockists on our Shop Directory page. If you can’t find what you are looking for on our Shop Directory page, get in touch with us. Tweet us, leave a comment on Facebook or Google+ or email us if it is more personal; firstname.lastname@example.org and we’ll try our hardest to find it for you.
Do you list children’s workshops?
Not yet but we plan to expand to include children’s craft listings in 2013. Get in touch if you are a company who would like to list children’s craft workshops on our website, we’d love to hear from you: email@example.com
FAQ For Business
Who can use craft candy?
Anyone who runs a craft workshop, hosts a craft market, craft clubs and social meet-ups and stockists of arts and crafts products. If you run a workshop and you’d like to advertise on the website and App, check out our simply priced pay as you go packages on the Advertise Page.
If you are a stockist of craft goodies, we offer a simple Shop Directory listing page on our site, making you easy to find online. Check out our Shop Directory page for more information and the Advertise page listing price.
Our motto is ‘If you don’t charge, we don’t charge’. If you run a free event, i.e. a local club, craft market or taster event, take advantage of our free marketing option and advertise your activity on the website and app for free.
Why should I use Craft Candy?
We’re not like other listing websites. At Craft Candy, we’re not trying to be everything to everyone; our specialism is ‘Craft’. We understand the Craft industry and just how tight budgets can be so we’ve created simple advertising packages which will match your budget and give you more exposure through social media. Our pay as you go packages listed on the Advertise page, ensures you aren’t tied into a lengthy contract and that you have a handle of when and how best to advertise.
Without a dedicated marketing marketer, your workshops could get lost amongst the masses, but by choosing a Craft Candy package, you have the flexibility to dip in and out of a different package each month, helping you to maximise the coverage your brand receives within different social media tools.
Craft Candy is particularly good if you are:
- Launching a new workshop
- Adding additional dates
- Working on your own social media strategy and in the meantime you need a comprehensive platform to promote your own unique brand.
Is it free to advertise on Craft Candy?
We do offer a free advertising option, only open to markets and clubs who run events which are free to attend. We applaud you for creating a free event in the community and we understand how time-consuming marketing an event can be and we’d like to help.
All you need to do is register your organisation or services on the website and once we have approved your registration, you can start uploading the event details. Good Luck!
I’m ready to start listing my workshops, where do I start?
1. Pick your Package: We’ve created five simple pay as you go packages, from the basic to annual package. The bigger the package, the bigger the social reach your workshops will receive. All of our packages include a variation of listings, tweets, posts, pins and shares. Pick a package which matches your budget and increases your exposure amongst our ever growing number of online followers.
2. Register – You will need to register your company on our website before you upload details of your workshop. Once you’ve registered and we’ve approved your registration, you can manage your account, post details about events, amend, repost or remove. The power to connect with our audience will be in your hands.
3. Approval – After you have registered as a user, wait up to 8 hours for a member of the Craft Candy team to approval your account. Once your account has been verified and we have received your payment, you can start to add your workshops.
How do I pay to list my workshop?
Easy peasy, we love PayPal and it’s our preferred payment method on our Advertising page. If you don’t have a PayPal account BACS is suitable too. Email Chris; 002, Manager of the bank account to discuss further: firstname.lastname@example.org
I’m an Arts and Craft stockist, how can I list my shop?
We have simple Shop Directory page, which is perfect for independent retailers. The Shop Directory lists your contact details and an overview of the type of products you stock. Find pricing on the Advertise page.
Can I upload bulk workshops or events to the website and App?
No, events and workshops can only be uploaded one at a time and you can’t list the same event more than once.
I run a regular free craft group or club or market what’s the easy way to upload the weekly information?
First, register your club or event as a user through the Advertise page on the website. Once you have received a user approval email, log back in and upload the dates of your event or weekly meetings one at a time. Again these are subject to approval and turnaround is no more than 8 hours.
My event/workshop is taking place in the next 48 hours, can I jump the listing queue?
Depending on how busy we are, it can take up to 8 hours to post an event or workshop on the website or App and with 100s of listings, things can get busy. Why not drop us an email and we’ll see what we can do to help you: email@example.com
What type of image should I use to promote my workshop or event?
Once you have registered on the website it’s time for you to start uploading the event information, including an image. You can only upload one image (so make it a good one).We recommend you use your logo or branding or an image which is bold and best summarises what you offer. Images which include lots of visual information can sometimes be unclear to see to the user.
Remember – always use a low resolution image in jpeg, PNG or Gif.
How does the Craft Candy App work?
Next year the Smartphone market is predicted to outgrow the use of desktop computers and excitingly the Craft Candy’s new platforms offer a GPS location based App. In simple terms, it means you can stand anywhere in London, click the App and find out what is going on from markets, to workshops or local groups near to where you are based. The App offers both convenience to the user and a simple way to be found for the businesses registered with Craft Candy.
I have listed my workshop/ event, when will it be posted onto the website and App?
We just have to give it a quick once over before it can be posted and we aim to get featured within 8 hours.
Can I list the same workshop more than once?
Unfortunately no, you can only upload the details of one course once. We don’t want to confuse customers into thinking there are loads of spaces available on the same workshop.
I need help with my profile.
Drop us an email firstname.lastname@example.org and one of the team will get in touch to help you.
What locations do you cover?
We’ve launched in London, with hopes to spread to a town near to you in the next 12 months. If you would like Craft Candy to cover your area and you know of lots of craft activity taking place that needs a marketing helping hand, get in touch with us as we’d love to hear from you: email@example.com
Can I cancel my advertising subscription?
Yes, you can cancel at any time. Unfortunately monthly packages are non refundable, but we can issue you with a credit note, refer to in our Website Terms if you want to cancel the annual subscription package.
How does Craft Candy use Twitter for advertising?
We’ve included Twitter into all of our Advertising packages. Each tweet contains details of the workshop to our followers. Twitter is our most successful way of talking directly to people online. We tweet about your workshop up to 14 days before your workshop is due to take place, giving people enough time to book a place.
How does Craft Candy use Facebook to advertise?
Facebook is the largest of social media tools and it’s cool that many of our followers have a Facebook account. We have a growing Facebook page, which our followers link too via the ‘Like’ button.
We’ll link to your page through the ‘Like’ button too and promote your workshop on our page, via links and posts from both Craft Candy and your own website.
How does Craft Candy use Pinterest to advertise?
We love Pinterest, it is one of the fastest growing social media tools available, popular amongst our core user group. Many of our core customers are on Pinterest, 87% of people using are female. We feature your workshop images on our Pinterest account, from your website or uploading your workshop images onto Pinterest, helping to drive traffic directly back to your website.
How does Craft Candy use Google+ to advertise?
We use our Google+ page the same was as we use our Facebook page, posting and linking information about your workshops onto our Google+ page.
Tell me about the Craft Candy Newsletter?
Our newsletter subscribers are growing daily and with so many people signed up and keen to be kept updated with latest workshops, events, offers, competitions, launches and much more, it’s an opportunity for you to promote your business. Contact us if you have an idea or feature for our newsletter, firstname.lastname@example.org
I’m confused can I talk to someone?
Sure, we’re not perfect but we are trying. Email or tweet us and we’ll talk email@example.com
I’m from a craft related company and I would like to advertise my brand in one of your Advertising boxes?
We are currently experiencing a large number of enquiries for the advert boxes. We advise you to email us with more information; firstname.lastname@example.org
I do charge people to enter my craft market, can I still advertise my event on Craft Candy?
Yes, of course you can, we encourage all markets to advertise with use, the app is a great resource for people to find you on the app map. All you have to do is select a package from our Advertising page which best matches your requirements and sign up.
How do users pay for the workshop?
Payment isn’t taken on the Craft Candy website but instead, directly from the workshop’s host. Once the user has decided to book onto a workshop, they are directed back to your website. This is perfect for you, because you receive all of the web traffic and you can manage your own workshop bookings and enquiries.
How is web traffic directed back to my website?
We promote your workshops using different platforms our website: the Craft Candy App and social media sites such as Twitter and Google+, each attracting new and varied audiences.. However, when the customer is ready to book a workshop we direct them to your website, which means you receive all of the web traffic and you can manage the number of bookings received for a workshop on your own site.